Answers to commonly asked questions.
What are my payment options?
Joyful Events Store accepts Visa, MasterCard, American Express and Discover credit card payments. We do not accept personal checks. To pay by cashiers checks and money orders, please call our Customer Service at 1-888-956-9385. Our customer care representatives are available to assist you Monday - Friday (9:00AM - 7:00PM CST).
What is the currency for all prices?
All prices listed on Joyful Events Store's website are US Dollars.
Will I be charged sales tax?
Orders shipped to destinations outside the state of Texas will not be charged sales tax. Any orders shipped within the state of Texas will be charged 8.25% sales tax.
Can I place my order over the phone?
We encourage you to place your order ONLINE. This is the most effective and efficient way of placing and tracking your order. However if this is not an option, please give us a call and one of our friendly and helpful customer care representatives will be happy to assist you!
Do you have a catalog?
Periodically, Joyful Events Store publishes catalogs focused on the items that our customers request the most. At this time, we are offering a catalog with some of our most popular decorations, craft supplies, and other accessories. The catalog can be found here. Unfortunately, Joyful Events Store does NOT offer a catalog with our selection of dresses. All our dresses and available pictures can be found on our website.
Do you offer free samples?
Product samples are not available for most items. Fabric swatches may be available upon request for a small fee. Please contact us for more information.
Do products such as toasting sets, favors and centerpieces come assembled?
Some fragile products, such as large toasting sets, may be packaged separately to ensure that your items arrive in perfect condition. Nonetheless, your items will arrive decorated or customized as requested in your order options. Setup and assembly should be minimal, if any.
Will I receive an order confirmation and tracking information for my order?
You should receive an order confirmation shortly after placing your order. Please review your order to ensure that all details are correct. Please contact customer service immediately if anything appears incorrect or if you wish to make changes. Once your order has been processed and is ready to ship, you will receive a second email with tracking information for your order.
How long does it take for a dress to ship?
It depends on if the dress is in stock or not. If the dress is in stock, it will usually ship out within one week. If the dress is not in stock, it can take up to 12 weeks in production and another week prepare and ship out to you.
How long does shipping take?
Ground shipping may take up to 7-10 business days. If an item that you ordered is not in stock, your order may be placed on back order and it will take a little longer.
Where will my order ship from?
All of the products you order will ship from our warehouse in Fort Worth, Texas.
Do you have pictures of the dresses in other colors?
All of the pictures we have are already published online.
How do I obtain my tracking number?
Our system will automatically send you an email with tracking information when your order has been shipped. You may also look up an order status on your Account page.
Do you sell wholesale?
At this time, we do not sell wholesale. We do not sell our accessories, dresses or any other product to companies looking to re-sell. However, some of our accessories and decorations do qualify for bulk quantity discounts. Please inquire for more information.
Shipping & Fulfillment
How do I check on the status of my order?
To check on the status of your order, please login to your account and visit the order status page. You may also call us at 817-625-9400 or email us at email@example.com. Please include your name and order number in the email. We will respond to email inquires within 2 business days.
What are my shipping options?
We offer flat rate shipping to locations within the United States and Canada. If your order is being shipped within the contiguous United States, you may choose from Standard Ground, 2-Day, and Next Day services. For orders shipping to Alaska or Hawaii, you may choose Standard Ground or 2-Day shipping. Orders shipped to APO/FPO addresses and Canada can choose from Standard Ground shipping only. If our shipping options do not work for you or if you need your order sooner, please contact us as soon as possible! We can usually accommodate rush orders. Shipping rates are based on the pre-tax merchandise total of your order. Please visit our shipping information page for rates and more information.
Will I receive a shipment confirmation or tracking number?
Once your order has been processed and is ready to ship, you will receive an email containing tracking information. You may also check the status of your order when you login to your account and click on ‘View Order Status’.
How long does it take to receive my order?
Due to the custom nature of many of our products, processing and production times vary. Processing times do not include shipping transit time. In-stock items will generally ship within a few days while special order items such as dresses and personalized items may take up to 12 weeks before shipping. Please contact us for specific delivery and processing information.
Returns, Changes & Cancellations
What is your return policy?
We want you to have a great shopping experience with us! If you are not satisfied with your purchase, please contact us for a refund or exchange. Please note that some items are not eligible for return. These include but are not limited to: quinceanera dresses, dama dresses, party dresses, flower girl dresses, personalized items, invitations, tiaras, jewelry and special order items. Please visit our Returns & Exchanges page for more information.
What do I do with damaged, defective or missing products?
Please contact us within 5 days of receiving your order to notify us of damaged, defective or missing products.
How do I change or cancel my order?
Once your order is placed, it is immediately released for processing and shipment. Although we will do our best to accommodate changes, we cannot guarantee that they can be made once the order has been placed. Please contact us as soon as possible regarding changes and cancellations.
Joyful Events Store is committed to protecting the privacy of our customers and using information responsibly. Any information we collect is used solely to process your order and help us communicate with you. It is never sold or disclosed to outside third parties.
How does Joyful Events Store protect my information?
This site uses a secure socket layer (SSL) certified by Thawte to encrypt all your personal information. We use the strongest measures to prevent the loss or misuse of your private information. In addition, your credit card information is NEVER stored in our system. We are committed to protecting your private information and securing the trust you place in our online.
How does Joyful Events Store use my personal information?
All information we collect through our website is used solely to process transactions. Contact information such as address, email, and telephone number is used to send your order and to get in touch with you regarding your order, if necessary. Financial information such as billing address and credit card information is used for billing purpose and is never stored in our systems.
About Joyful Events Store
What are Joyful Events Store’s hours of operation?
Our Customer Service representatives are available to assist your Monday – Saturday from 10AM to 9PM CST and on Saturday and Sunday from 11AM to 8PM CST. Our store hours are subject to change on holidays.
Where is Joyful Events Store located?
Our store is located in Northern Texas. Our store address is 4200 South Freeway in Fort Worth, TX. We welcome visitors and would be honored to assist you in person!
How do I provide general feedback?
We would love to hear from your! Please send feedback, good or bad, to firstname.lastname@example.org. We are constantly trying to improve our customers’ shopping experience and appreciate your feedback.
I have a general question. Who do I contact?
For general questions, please call 1-888-956-9385 or email us at email@example.com.